Refund Policy

• You can ask for a refund of a credit purchase within 14 days of buying, as long as you haven't spent any of the credits from that purchase.
• If you have spent some of them, we can refund the unspent part, in proportion to the price you paid.
• Refunded credits are removed from your balance.
• Free credits and credits given as a bonus or promotion can't be refunded.

Once credits are spent on an Item and the download is available to you, the purchase is final. By unlocking an Item you agree to receive it immediately and accept that you lose any statutory right to withdraw from the purchase once the download is made available, where the law allows this.

We will still return the credits to your balance if:

• the Item is materially different from its description, or doesn't work as described, and we can't fix it;
• the download link doesn't work and we can't provide the file another way;
• you were charged more than once for the same Item because of a technical error;
• we remove the Item, for example after a copyright complaint, before you could download it.

Credits returned for an Item go back to your balance, not to your card. Please tell us within 14 days of unlocking the Item.

• Changing your mind after downloading an Item.
• An Item not working with a Unity version, render pipeline or package that its page didn't list as supported.
• Not having the skills, software or other assets needed to use the Item.
• Accounts closed for fraud, abuse or a breach of our Terms.

Email unityassethub@gmail.com from your account's email address, with your order number (shown on your My Library page) or the Item's name, and tell us what went wrong. We reply within 3 working days.

Approved money refunds are processed by Lemon Squeezy, our payment provider, back to your original payment method. They usually appear within 5 to 10 working days, depending on your bank.

Please contact us before opening a dispute with your bank or card provider; we can usually resolve problems faster. If a chargeback is opened, we may suspend the account and remove credits bought with that payment while it is investigated.

This policy doesn't affect any rights you have under the consumer protection laws of the country where you live.